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business startup

Business Basics: Customer Service 101

I’ve interacted with a lot of companies that should take a Customer Service 101 course… OMG! I often wonder how they’ve managed to stay in business for five days, let alone five years. Do you agree with the statement, “The customer is always right”? Now, be honest… I’m speaking from…

Business Basics: Learn How to PIMP Your Processes!

Have you learned how to PIMP your processes, so your business runs like there’s an entire team behind the scenes? So, what processes am I referring to? As a Business Basics Coach, I work with new and struggling entrepreneurs. Whether you’ve been in business one day, or one decade, I…

Business Success is About MORE Than Your Products and Services

Hopefully, you understand that business success, is about more than your products and services… AND WHY. Business success is NOT by luck, but by DESIGN! STAT: Roughly 20% of new businesses survive past their first year of operation. That was the case two decades ago and is still the case today…