Customer Service

Business Basics: Customer Service 101

I’ve interacted with a lot of companies that should take a Customer Service 101 course… OMG! I often wonder how they’ve managed to stay in business for five days, let alone five years. Do you agree with the statement, “The customer is always right”? Now, be honest… I’m speaking from…

Business Basics: 4 Tips to Help You STAY Focused

Is it hard for you to stay focused on the task at hand? Do you find yourself going so far down the “rabbit hole”, that you forget what you were supposed to be doing, in the first place? Don’t worry… You’re NOT alone! I’ve been there… done that… and have…

Business Basics: Learn How to PIMP Your Processes!

Have you learned how to PIMP your processes, so your business runs like there’s an entire team behind the scenes? So, what processes am I referring to? As a Business Basics Coach, I work with new and struggling entrepreneurs. Whether you’ve been in business one day, or one decade, I…

Business Basics: Listening vs Lecturing

Are you listening to your clients and customers – or lecturing them? When you connect with a potential client or customer, how do you know HOW your products and services can help them solve the problem that brought them to you, in the first place? What questions do you ask,…